Architecture
trained me
to think.

People taught me to listen. Now I work in tech — and use AI to build things that help both.

Silos Livorno — Architecture Thesis
Silos Livorno · Master's Thesis · Florence

The
thread.

Architecture trained me to think about how people move through space. Customer service taught me to listen to what they actually need. Now I work in tech — and use AI to build things that help both.

This is not a reinvention. It is a continuation. Every chapter has sharpened a different edge of the same thing: making complex systems feel human.

01

Spatial Thinking

A Master's in Architecture from Florence built an instinct for hierarchy, proportion, and human experience. It turns out these are exactly the right foundations for thinking about digital products.

02

Human Empathy

Building and developing relationships with clients is where my empathy lives. Understanding what someone actually needs — not just what they say — is a skill that no system can automate. It is the foundation of every good support interaction.

03

AI Explorer

I use AI tools to understand systems faster, generate ideas, and build things I couldn't build alone. Not as a shortcut — as a collaborator. I document what works, what doesn't, and why.

A life built
on curiosity
and craft.

I grew up drawn to how spaces make people feel. Architecture gave me tools to think in systems, understand proportions, and design for the human being. Now I apply that same instinct to digital products and support experiences.

My path has been non-linear — and I believe that is a strength. Each chapter sharpened a different skill: spatial reasoning, client empathy, operational precision, creative experimentation with AI.

In April 2026 I step into a new professional chapter — working in tech, using what I have built, and continuing to learn in public.

"The best design is invisible — it simply feels right. That is what I am learning to create."
— Silvia Marras
Based in
Leiden, NL
Background
Architecture
Languages
IT · EN · NL
Focus
Tech · AI · Design

The journey so far

2015–2022

Master's in Architecture

Università degli Studi di Firenze

Seven years exploring spatial design, human behaviour, and the relationship between built environments and wellbeing. Thesis: restoration of the industrial Silos of Livorno — developed using AI-generated visualisations.

2023–2025

Operations & Client Relations

Ferrari Logistics, Amsterdam

Managing B2B/B2C client relationships, resolving complex operational issues, and maintaining high client satisfaction through empathetic, systematic communication.

2024–2025

Customer Service Specialist

Tiffany & Co., Remote

Premium clientele. Deep practice in empathetic communication, attention to detail, and service precision in a luxury brand context.

2025

AI & Automation Exploration

Self-directed, ongoing

Building real workflows with n8n and low-code tools. Studying prompt design, AI-assisted visualisation, and how automation can improve support and creative processes.

2026 →

Tech Support — New Chapter

Leiden, Netherlands

Stepping into technical support at a SaaS/e-commerce company. Working with APIs and complex systems. Bringing architecture thinking, human empathy, and AI curiosity together.

Selected Work

A portfolio spanning architecture, AI-assisted design, and automation. These projects document my thinking process — made with intention.

Silos Livorno exterior
Architecture · AI Visualisation

Silos Livorno — Thesis Project

Restoration and adaptive reuse of the industrial Silos of Livorno, Italy. A public cultural complex with museum, auditorium, wellness area, and rooftop belvedere at the harbour. AI-generated imagery used throughout to develop spatial atmospheres and material qualities.

Master's Thesis · Florence
Silos interior
Architecture · Spatial Design

Silos Livorno — Interior Spaces

The interior transformation of existing concrete silo structures into light-filled public galleries, a lap pool wellness area, and interconnected circulation. Preserving the industrial rawness while introducing human warmth through material and light.

Master's Thesis · Florence
n8n workflow automation
AI · Automation · n8n

First Workflow: Slack → Drive → Gmail

Built my first real workflow: Slack message → Google Drive save → Gmail notification. My first version had way too many steps. After some feedback, I cut it in half and made it work smoothly. Beginner lesson learned: simpler is usually better. I am enjoying the process of learning automation logic.

Completed · Low-Code
n8n AI support chatbot
AI · Automation · n8n

AI-Powered Support Chatbot

A support chatbot with n8n: user asks a question via webhook → AI agent searches a vector database (Supabase + Gemini embeddings) → saves to Airtable → if it can't answer, opens a Zendesk ticket automatically. No code needed. Everything connected in one visual workflow. It learns from a PDF document and escalates to human support when genuinely needed.

Completed · n8n · Gemini · Zendesk
AI design visualisation
AI · Design Visualisation

Spatial Atmospheres — AI Image Series

Experimental series using AI image generation to explore architectural themes, material qualities, and spatial mood. Using PureRef for moodboarding, Midjourney for image generation — a creative practice connecting computational tools with design intent and a continuation of the approach developed during my thesis.

Ongoing · AI-Generated
architectural technical drawings
Architecture · Technical Drawing

Silos Livorno — Technical Documentation

Full set of technical drawings for the thesis project: axonometric explosions showing the layered intervention, longitudinal sections, floor plans, and elevations at multiple scales. Developed to communicate both the overall concept and spatial detail of each level.

Master's Thesis · Florence

Journal

Writing about the transition, the learning, and the process. Thoughts on AI, design, and building something new with intention.

March 2026

What is a Prompt Designer — and why it excites me

Until a few months ago I had no idea this role even existed. Now I'm fascinated by it. On learning to "talk" to AI and the AUTOMAT framework.

Read →
February 2026

Learning with AI without losing your mind

AI helps me study, explore, and go deeper — but only if I use it right. On desirable difficulty, the two common mistakes, and why curiosity is the real skill.

Read →
January 2026

Exploring Mocha Mousse — Pantone Color of 2025

Using PureRef and Midjourney to build a moodboard. On AI as a creative collaborator in the exploratory phase of design.

Read →
March 2026

Architecture, AI, and Cloud Dancer — PANTONE 11-4201

Could a prompt really capture proportion, light, and material? An architect's experiment with AI image generation and the colour of 2026.

Read →
December 2025

From space to interface — why architecture prepared me for digital

Spatial thinking and digital design have more in common than people realise. Here is why the transition feels natural — and where it is genuinely hard.

Coming soon
November 2025

Building my first automation: what I got wrong first

My first n8n workflow had way too many steps. A beginner's honest account of what happened next.

Coming soon
October 2025

What client relations taught me about listening

Understanding what someone actually needs — not just what they say — is a design skill. Years of client relationships taught me this before I knew it had a name.

Coming soon

What is a Prompt Designer — and why it excites me

Process over result

Honestly, until a few months ago I had no idea this role even existed. But now I am fascinated by it.

So, what exactly does a Prompt Designer do? They are basically translators between humans and AI. They know how to "talk" to artificial intelligence to get the best results — turning our messy, creative ideas into clear instructions that AI can actually understand and work with.

Why am I so excited about this? Because every time we use ChatGPT, Claude, or any AI tool, the quality of our results depends entirely on how we ask. And that is a skill that can be learned.

The AUTOMAT Framework

AUTOMAT is an acronym I have been using to structure my prompts more intentionally:

  • A — Act as a particular persona. Who is the AI impersonating?
  • U — User Persona and Audience. Who is it talking to?
  • T — Targeted Action. What do you want it to do?
  • O — Output Definition. How should the response be structured?
  • M — Mode, Tonality, Style. How should it communicate?
  • A — Atypical Cases. Are there edge cases to handle differently?
  • T — Topic Whitelisting. What relevant topics can it discuss?

The framework sounds technical but it is really just common sense made explicit. When you ask a colleague for something, you naturally give them context, specify the format you need, and tell them who it is for. We forget to do this with AI — and then wonder why the output is generic.

I am still learning this. But the more I practice, the more I see prompt design as a form of communication design — and that feels very close to what I have always cared about.

Learning with AI without losing your mind

Pantone 2026 — Cloud Dancer inspired space

Today, AI helps me study, explore, and go deeper. Many fear that using AI will weaken our ability to think. Part of me agrees. But the real question is not whether we use AI — it is how, and how consciously.

Two mistakes I see everywhere

1. Letting AI do the work for us. If we delegate the cognitive effort, we also cancel the learning. No effort = no neuroplasticity. Growth requires friction.

2. Treating AI summaries as primary sources. A summary of a summary is not knowledge. It is processed content, often built on weak or second-hand sources. If you ask AI for research, ask it for the sources — then read them yourself.

Learning lives in the "desirable difficulty" zone: hard enough to stretch you. Not so hard that you give up.

How I actually use AI to learn

I use AI as a tutor, not a substitute. I do not ask it to summarise what I have not read. I use it to:

  • Discuss ideas I have already studied
  • Challenge my reasoning
  • Generate metaphors that help me understand faster
  • Translate concepts across domains or languages
  • Explore different perspectives on something I already have an opinion about

AI is a tool. The hype will pass. Your curiosity and passions are what matter. Fall in love with the goal, not the tool. And protect what makes us human: creativity and critical thinking.

Exploring Mocha Mousse — Pantone Color of 2025

Mocha Mousse — warm terracotta tones

Pantone chose Mocha Mousse as the colour of 2025 — it is warm but not aggressive, neutral but with personality. The moment I saw it, I wanted to explore what it actually means visually.

My process: I started gathering references on Pinterest, then organised them in PureRef to build a cohesive moodboard — colours, subjects, palette, architectural elements. I was after something almost photographic, something I could imagine in a design campaign.

Then I used Midjourney to bring these concepts to life, iterating until the atmosphere felt right.

For those working in design or marketing: this combination of tools is especially useful in the exploratory phase. Quick concepts, testing directions, mockups for presentations. They do not replace real work, but they accelerate that phase where you are still figuring out where you want to go.

Each image must serve a purpose. I am learning to use AI generation not as a final output, but as a thinking tool — a way to make the abstract concrete before committing to a direction.

Let's
connect.

I am open to conversations, collaborations, and opportunities in tech, design, and AI. I reply to every message.

Location
Leiden, Netherlands

Architecture, AI, and Cloud Dancer — PANTONE 11-4201

Cloud Dancer — stillness and restraint

As an architect, I have spent years developing an eye for proportion, light, material. Could a prompt really capture any of that?

A few months in, my answer is: sometimes yes, often no — and the gap between the two is entirely on me.

This week I have been working with PANTONE 11-4201 Cloud Dancer — one of the key colours for 2026. It has been a surprisingly good test case. Cloud Dancer is not just "off-white." It is a specific mood: stillness, restraint, the kind of quiet that feels intentional rather than empty.

Cloud Dancer — restraint Cloud Dancer — minimal space

The tool does not replace the designer's eye. It demands it. The more precisely I could articulate why a space feels a certain way, the better the output. Vague prompts get vague results.

I am still learning. Some outputs feel right. Many do not. But the process itself is teaching me to verbalize things I used to just feel — and that turns out to be a useful skill far beyond AI image generation.

There is something interesting in having to explain your own aesthetic instincts to a machine. It forces a kind of self-awareness that years of studio work never quite demanded in the same way.